ShareWay IP Personal Edition
User's Guide

Troubleshooting

 


An error message indicates that ShareWay IP cannot run after the Start button is hit.


On a client Macintosh, when I select AppleShare in the Chooser, there is no "Server IP Address..." button.


On a client machine, I enter the IP address of ShareWay IP, but I get an error.


After ShareWay IP is started, the status window shows "IP Address: <not available>".


When I try to connect to ShareWay, I get the message, "This file server will not allow any additional users to log on. Try again later."


When I try to start ShareWay IP I get an error message that its port is already in use.


ShareWay IP displays an incorrect host name, or just an IP address, in the AFP URL field.


When I enter my serial number to convert my eval copy to a full working copy, ShareWay says it's a duplicate serial number.


When I enter my serial number to convert my eval copy to a full working copy, ShareWay says the serial number is invalid.


I moved my full working copy of ShareWay IP to another machine.

OR

I reinstalled my System software, and it's now behaving like an eval copy again.

  • You must reenter the serial number that was given to you when you purchased ShareWay IP. If you can't find your serial number, contact Open Door Networks.

  • The ShareWay machine is not visible in AFP Engage!'s "Browse AFP Servers" window (or in Mac OS 9's Network Browser ot Navigation Services).


    I am not sure if the background version of ShareWay IP is running on a particular machine.


    I get an error saying that logging could not be enabled.


    A user logs on to a ShareWay server, but does nothing and logs off some time later. The total bytes transferred for that user, as shown in the log file, seem much too high.


    Online help isn't available through the Macintosh Help Center.


    Online help isn't available, or doesn't work correctly, through ShareWay IP's Help menu.


    A user who has been configured into the Users & Groups Control Panel cannot log in over IP.


    A user who has been configured for IP access through ShareWay IP's security cannot log in


    Guests cannot log in over IP.


    Under Mac OS 9, I run the foreground version of ShareWay IP and make changes to ShareWay. However, when I reenable TCP/IP File Sharing through the File Sharing Control Panel, the changes do not take effect.


    The ShareWay machine is not visible in the Mac OS X Finder's Network window or sidebar.


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